In this video, I do an open box and review of the SkyStream Three Plus with air remote. I've owned the x4 and SkyStream Two, so I had to get the Skystream 3. 5.0 out of 5 stars SkyStream ONE Air Mouse Remote. Reviewed in the United States on January 29, 2017. Verified Purchase. 2 people found this helpful. 4.0 out of 5 stars Great remote. Reviewed in the United States on January 27, 2017.

Here are Instructions for troubleshooting your upgraded Rveal Air Mouse Remote:

  1. - Make sure the USB receiver is connected to one of the USB ports on your smart TV device and not into another device.
  2. - If you press a button and a light doesn’t turn on at the top of the upgraded remote, attempt to take the batteries out and reinsert them, or replace them with new ones.
  3. - If the light turns on at the top of the remote and is red, press the TV button at the bottom of the remote. If the light turns green following that when pressing another button, it should be realigned and working.
  4. - If it remains red after pressing the TV button at the bottom, remove the USB receiver from the side of the box, restart the box by unplugging the power from the back and plugging it back in, plug the USB receiver back in once the box is back on, and see if that resolves it.

Instructions on how to realign your Air Mouse if it moves uncontrollably for the upgraded Rveal Air Mouse Remote:

  1. - Press the Home + OK buttons on the remote for 15 seconds while near the plugged USB receiver.
  2. - After 15 seconds release the Home + OK buttons and stay near the plugged USB receiver until the light turns off at the top of the upgraded remote.
  3. - When the light turns off at the top of the upgraded remote attempt to use it. You might need to repeat this step several times to align it fully.

Instructions for re-pairing the upgraded Rveal Air Mouse Remote with the USB receiver if it isn't responding:

  1. - Press the Return + OK buttons on the remote for 15 seconds while near the plugged USB receiver.
  2. - After 15 seconds release the Return + OK buttons and stay near the plugged USB receiver until the light turns off at the top of the upgraded remote.
  3. - When the light turns off at the top of the upgraded remote attempt to use it. You might need to repeat this step several times to align it fully (You can also attempt to pair the remote by pressing the TV + OK buttons while using the same steps explained above).

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One of these troubleshooting methods should resolve your issue.

CONTACT US
For additional help and instructions, please contact our customer care team here.

Jan 31 2019

To better understand the troubleshooting we provide for the Rveal Air Mouse Remote, please click on the link below to reference the user guide which shows the initial setup and a diagram labeling the main buttons and functions:

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If your remote is malfunctioning, moving uncontrollably or not responding on the TV, please check these initial steps first before going to the troubleshooting methods below:

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  1. - Make sure your smart TV device is powered on with a blue light on top.
  2. - Make sure 2 x AAA batteries are correctly inserted into the back of the remote.
  3. - Make sure a red power light flashes at the top of the remote when pressing the OK button.
  4. - Make sure the USB Receiver from the remote is tightly connected to one of the two USB Ports on your smart TV device and not into another device or port.

(Note: If you've inserted the batteries correctly but the power light on the remote does not flash green or red when pressing the OK button, then replace the batteries with different, new ones and try again. If the power light still does not appear, please let us know so we can take the proper action in resolving the issues. It's possible the remote is defective and needs to be exchanged under the warranty.)

REMOTE IS NOT RESPONDING
(Nothing happens on the TV when moving the air mouse or clicking on the directional arrows.)

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If you've checked the initial steps above and the remote is still not responding, please follow these troubleshooting methods one at a time in order shown below. After attempting each method, check to see if the remote is responding on the TV by moving the air mouse or clicking on the directional arrows (up, down, left, right) around the OK button.

  1. RESTART YOUR SMART TV DEVICE - Restart your smart TV device by unplugging it from the power supply and plugging it back in to make sure the TV screen is not frozen or stuck (it may be helpful to use the basic stock remote to see if it's working)
  2. UNPLUG USB RECEIVER - Unplug the USB Receiver from the USB Port and tightly insert it into the other USB Port on your smart TV device. Try this several times alternating between USB Ports.
  3. REMOVE THE BATTERIES - Remove the 2 x AAA batteries from the back of the remote and reinsert them correctly.
  4. REPLACE THE BATTERIES - Replace the included 2 x AAA batteries with different, new batteries.
  5. CHANGE THE REMOTE MODE - If the power light at the top of the remote is red when clicking the OK button, go near the plugged USB Receiver and click on the red TV button at the bottom of the remote to change the remotes mode and attempt to use it following.
  6. PAIR THE REMOTE - To pair the remote with your smart TV device, unplugged the USB Receiver from your smart TV device (within 1 foot), press and hold the TV and OK buttons together at the same time for 15 seconds, and then release both buttons. The power light at the top of the remote should first blink red and then become solid red. Once the power light becomes solid red, plug the USB Receiver back into your smart TV devices USB Port. Once plugging in the USB Receiver into your smart TV device the light at the top of the remote should turn off. Once the light turns off the pairing is complete. Make sure to keep the remote near the plugged USB Receiver the entire time. If the remote still does not respond after pairing, unplug the USB Receiver from the USB Port and tightly insert it into the other USB Port on your smart TV device if that us an option. These steps may need to be repeated more than once to successfully pair the remote with your smart TV device.

REMOTE IS NOT FUNCTIONING PROPERLY
(Air mouse is not aligned or moves sporadically on the TV without your control.)

If the remote is responding on the TV when using the air mouse or clicking on the directional arrows, but it's not aligned or moves without your control, please follow these troubleshooting methods one at a time in the order shown below. After attempting each method, check to see if the air mouse is functioning properly, realigned, and not sporadic on the TV by moving it around.

(Tip: The best and easiest way to navigate around is with the directional arrows, not the air mouse. You can deactivate the air mouse by clicking on the red arrow button beneath the OK button once and you'll see the air mouse disappear on the TV screen).

Skystream Air Mouse Remote Manual

  1. REALIGN AIR MOUSE - To realign the air mouse on the remote, go near the plugged USB Receiver and your smart TV device (within 1 foot), press and hold the OK and Home buttons together at the same time for 10 seconds, and then release both buttons. The power light at the top of the remote should first start blinking red after a few seconds and then turn solid red after releasing. Once the solid red power light turns off, the realigning is complete. Make sure to keep the remote near the plugged USB Receiver the entire time. These steps may need to be repeated more than once to successfully realign the air mouse with your smart TV device.
  2. UNPLUG USB RECEIVER - Unplug the USB Receiver from the USB Port and tightly insert it into the other USB Port on your smart TV device. Try this several times alternating between USB Ports.
  3. REMOVE THE BATTERIES - Remove the 2 x AAA batteries from the back of the remote and reinsert them correctly.
  4. REPLACE THE BATTERIES - Replace the included 2 x AAA batteries with different, new batteries.

If you've performed all of the troubleshooting above and your remote is still having issues, please contact us and we'll be happy to help.

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