Asking good questions
With the exception of AnkiMobile, Anki and its support is provided free ofcharge, by people who generously volunteer their time. Please bear this in mindwhen posting - if you are rude and demanding, or have made no effort to solvethe problem on your own, people are less likely to want to help you.
Please start by trying to resolve the issue on your own:
Anki for desktop computers. Contribute to ankitects/anki development by creating an account on GitHub. Anki is a tool designed for language learning, mainly Japanese, although it can be applied to any other language, or really any other subject of study. It's based in questions and answers. Anki shows a question and waits for your response. Anki is a powerful tool, but most students misuse it. Here are the 13 best practices in creating effective Anki flashcards and using spaced repetition for maximal effect in college and medical school.
- Read the getting started sectionof the manual, and check out the intro videos.
- If you've encountered a bug, please follow thesesteps.
- Use the search button on this page to search frequently asked questions.
- Use the search button in the manual.
- Google the issue.
If you have tried the above and are still stuck, it's time to ask for help.When writing a post, please explain the problem you are having clearly, and in detail.
Please avoid vague questions like:
'My Anki doesn't work, what should I do?'
Instead, please provide as much detail as you can. For example:
'When I double-click on the Anki icon, an error message pops up. I triedsearching for the error on Google, but couldn't find anything useful. I havecopied and pasted the error message to the bottom of my post. I followed thesteps on the 'When problems occur' page, but the error message does not goaway. What should I do?'
This is a much better question. It tells us:
- What you have tried.
- What steps you are taking when the problem happens.
- What problems/errors you are getting when things go wrong.
Knowing these things makes it much easier to answer your question.
The user forums use a different login to AnkiWeb, so please create anaccount there if it's your first time.
Finally, please check out the communityguidelines.
Anki Desktop (the computer version) and AnkiWeb
After reading the above section, please post on theuser forums for assistance.
Please see AnkiMobile's support page.
Anki Desktop App
AnkiDroid (Android devices)
Please see AnkiDroid's support page.
Where possible, please use the user forums - youdo not need to provide your full name, and your email address will only bevisible to support staff/forum moderators. Questions posted on the user forumsare likely to be answered faster, as they can be seen by more people.
If you need to write something that shouldn't be seen by the public, pleasecreate a private ticket on theold support site.